The QQ technical team firmly believes in People, Quality, and Service and strives toward the satisfaction of our customer family.
When your beloved machine is entrusted to us for maintenance and repair, it does not leave the premises. (The rare exception to this would be a machine that needed to be returned to the distributor for a very complex repair or unusual circumstance. In such a case, your Bernina machine is driven to Aurora, IL, and your Janome machine is safely packed and shipped to New Jersey.)
QQ technicians are paid a generous hourly wage, thus there is no incentive to rush your work order through. We logically and methodically work through issues you have noted on your work order, and do not release the machine until it is performing to our satisfaction. This often involves many more hours behind the scenes than you may be aware of, but is part of our commitment.
We stand behind our work and offer a 30-day service warranty for the same issue.
We offer professional guidance on the best use and care of your machine for optimal performance.
We are factory-trained and undergo continuing education on new and existing products every year.
Our services are competitively priced, and we are currently offering better than average turnaround, often a week or less.
Our current turnaround time for longarming is approximately 5 weeks, (6 weeks if you need binding). If you have a deadline for your quilt, please let us know and we will do our best to get it done for you.
***Designs can be selected before drop off,
see our Longarm Services page for more information.***
Quilters Quest has a no returns policy. If you are ordering fabric online, but are unsure if it is the correct fabric, make a note on the order to request that we don't cut it until you arrive. We cannot take returns on any purchases.
Quilters Quest offers every day low prices and will not be undersold by any Chicagoland quilt store facility. We are committed to continued education on your new BERNINA or Janome machine so that you will be happy forever with your purchase. Our very talented team is always available to support you with your machine and your projects.