Does your beloved machine need to be professionally cleaned or serviced, but you can't be without it for a couple of weeks or longer?
QQ's super techs, who are normally at QQ six days a week, can clean and/or fix your machine on site to tip top running shape again and have it available to you very, very quickly assuming no parts have to be ordered (you will be notified if that is the case)!
(This also applies to those who already have their quilts turned in!!)
With our upcoming move and everything that our team has to accomplish for the move, we might not meet the target date for your longarm quilt completion. If we have agreed to longarm your quilt by a specific date, please, rest assured it will be done by that date. If you have a quilt currently in the queue and now find you need it by a certain date, email us at email@example.com to change the date. We will email back confirmation of your request and we will get it accomplished for you. Thank you for your understanding!
***Designs can be selected before drop off,
see our Longarm Services page for more information.***
Quilters Quest has a no returns policy. If you are ordering fabric online, but are unsure if it is the correct fabric, make a note on the order to request that we don't cut it until you arrive. We cannot take returns on any purchases.
Quilters Quest offers every day low prices and will not be undersold by any Chicagoland quilt store facility. We are committed to continued education on your new BERNINA or Janome machine so that you will be happy forever with your purchase. Our very talented team is always available to support you with your machine and your projects.