Machine Service and Repair

Quilters Quest is very proud to have a wonderful tech, Lisa Klingbeil, as an integral part of our team for quickly and professionally servicing any BERNINA or Janome sewing machine, embroidery machine, or overlock/serger. Lisa will also service machines of other brands, but only if they are out of warranty to protect their warranty status since Quilters Quest is not an authorized dealer of those brands.

Our new certified tech, JJ Pereira, has been working with Lisa to help catch up on the backlog of machines waiting for cleaning and repairs. Currently, unless there are backordered parts, machine services have a a quick turn around, so you won't have to be without your machine for very long.

The QQ technical team firmly believes in People, Quality, and Service and strives toward the satisfaction of our customer family.

When your beloved machine is entrusted to us for maintenance and repair, it does not leave the premises. (The rare exception to this would be a machine that needed to be returned to the distributor for a very complex repair or unusual circumstance. In such a case, your Bernina machine is driven to Aurora, IL, and your Janome machine is safely packed and shipped to New Jersey.)

QQ technicians are paid a generous hourly wage, thus there is no incentive to rush your work order through. We logically and methodically work through issues you have noted on your work order, and do not release the machine until it is performing to our satisfaction. This often involves many more hours behind the scenes than you may be aware of, but is part of our commitment.

We stand behind our work and offer a 30-day service warranty for the same issue.

We offer professional guidance on the best use and care of your machine for optimal performance.

We are factory-trained and undergo continuing education on new and existing products every year.

Our services are competitively priced, and we are currently offering better than average turnaround, often a week or less.

• Power cord
• Foot control
• Zigzag presser foot
• Zigzag or standard needle plate
• Bobbin case
• Bobbin
• Spool cap that you typically use
• OPTIONAL - Sample of stitching/project – If you are having an issue and want to show us what is happening a sample stitch out can help us diagnose the problem
• All other accessories should be kept at home (FHS knee lever, tray table, adaptors, after market lighting, etc) 

Lisa will communicate with you primarily via email, tech@quiltersquest.com or by telephone when your machine is ready for pickup.

***If you have been notified of having a completed machine repair and you prefer to remain in your car, you may call 630.969.2205 and leave a message to coordinate payment and schedule a curbside pickup between 9:30 and 4.