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CALL (630) 969-2205

Machine Service and Repair


Quilters Quest is very proud to have a wonderful tech, Lisa Klingbeil, as an integral part of our team for quickly and professionally servicing any BERNINA or Janome sewing machine, embroidery machine, or overlock/serger. Lisa will also service machines of other brands, but only if they are out of warranty to protect their warranty status since Quilters Quest is not an authorized dealer of those brands.

Our new certified tech, JJ Pereira, has been working with Lisa to help catch up on the backlog of machines waiting for cleaning and repairs. Currently, unless there are backordered parts, machine services have a a quick turn around, so you won't have to be without your machine for very long.

 

COVID-19 Machine Repair Policies
Machine maintenance and repair services are being offered with modified procedures. Machines may be dropped off and picked up between 9:30 am and 4:00 pm Monday though Saturday. Please complete this informational form and include it when you drop off your machine.
 
Items needed with the machine:
  • Power cord
  • Foot control
  • Zigzag presser foot
  • Zigzag or standard needle plate
  • Bobbin case
  • Bobbin
  • Spool cap that you typically use
  • OPTIONAL - Sample of stitching/project – If you are having an issue and want to show us what is happening a sample stitch out can help us diagnose the problem
  • All other accessories should be kept at home (FHS knee lever, tray table, adaptors, after market lighting, etc) 

Lisa will communicate with you primarily via email, tech@quiltersquest.com or by telephone when your machine is ready for pickup.

***If you have been notified of having a completed machine repair and you prefer to remain in your car, you may call 630.969.2205 and leave a message to coordinate payment and schedule a curbside pickup between 9:30 and 4.