If your United States order is $100.00 or over we ship for free!!!
If you would like to receive your purchase quicker than our standard shipping allows, please indicate this on your order form and we will contact you to discuss the updated shipping costs reflecting the upgrade and how you would like to proceed. Should you have any other questions regarding our shipping policies or, please see the FAQ below or contact us at 630.969.2205 or firstname.lastname@example.org. Thank you!
"How long will it take to process and ship my order?"
-We usually ship within 24 hours of receiving payment, and often ship the same day if order & payment are received early in the day.
"Can I return a book or pattern after I've purchased it?
-Unfortunately, due to copyright restrictions, we will not be able to accept returns of books or patterns.
"I purchased my fabric and ended up not needing it after all."
-Fabric returns are allowed only when there is a mis-pick or a manufacturing defect and must be authorized by Quilters Quest management.
"I ordered a week ago and still haven't received my order!"
-We cannot be responsible for packages lost by either our postal service or yours. While this happens very rarely, it does happen and we cannot replace or refund uninsured or lost packages. If you would like to add insurance to your package, please request it on the order form and it will be added to your order. In the unfortunate event that an insured package is lost, we will either refund the cost of the fabric minus shipping or will re-send the package if all items are still available. You will be responsible for the shipping charges. By submitting your order, you agree to our shipping terms aforementioned.